365telugu.com Online News, Hyderabad,November 15th, 2025: Phonon, India’s leading customer experience automation company, has announced a landmark partnership with Jazeera Airways, one of the Middle East’s fastest-growing low-cost carriers, to launch ‘JazLink’.
This new AI-powered digital communication platform is designed to keep every passenger fully informed at every stage of their journey.
Built on Phonon’s flexible, no-code flow designer for the aviation sector, 22North, JazLink empowers Jazeera Airways to design and deploy real-time, multilingual WhatsApp alerts and comprehensive omnichannel engagement journeys in minutes.
The platform automates, contextualizes, and personalizes every interaction, from essential flight status updates and rebooking links to feedback requests and, notably, automated baggage belt notifications a first-of-its-kind initiative in the GCC region.
Enhanced Efficiency and Customer Experience..
The collaboration is set to bring significant operational improvements, including a 73% improvement in passenger notification efficiency through AI-driven automation and suppression logic that effectively eliminates duplicate communication.
The introduction of automated baggage belt alerts promises smoother arrivals and faster turnarounds for passengers.
“We’re thrilled to partner with Jazeera Airways to launch JazLink a leap toward intelligent, human-like communication for passengers,” said Ujwal Makhija, Founder & Managing Director, Phonon.
“Our mission is to automate meaningful outcomes through AI. With JazLink, passengers gain a true digital companion that keeps them informed, assured, and connected at every touchpoint.”
Strategic Expansion and Digital Foundation..
This partnership marks Phonon’s flagship aviation collaboration in the GCC, actively reinforcing its Middle East expansion strategy. Phonon’s AI-based solutions have consistently delivered up to 35% higher communication accuracy for airlines and enterprises.
Paul Carroll, Chief Commercial Officer, Jazeera Airways, highlighted the carrier’s focus on the customer: “At Jazeera Airways, our focus is on creating a simple, connected, and customer-first travel experience.
Partnering with Phonon enables us to elevate our digital capabilities and deliver real-time, multilingual updates that redefine how passengers experience travel in the connected world.”
Jazeera Airways’ long-term vision includes using this strong digital foundation to reduce call centre load, enhance its Net Promoter Score (NPS), and support its goal to triple passenger capacity by 2029. The JazLink platform is expected to be a crucial tool in realizing this ambitious growth plan.