365telugu.com online news,Hyderabad, October 16th, 2025: HDFC Bank, India’s premier private sector bank, has introduced a straightforward three-step ‘LBW’ action plan to empower customers who fall victim to digital fraud.
Drawing inspiration from cricket terminology, the ‘LBW’ acronym provides an easy-to-remember guide to act quickly and effectively to minimize losses.
The ‘LBW’ Action Plan for Digital Fraud
- Law Enforcement Agencies:
Victims should immediately report the fraud by calling the Ministry of Home Affairs’ dedicated helpline at 1930 and filing a complaint on the National Cybercrime Reporting Portal at www.cybercrime.gov.in. Additionally, suspicious calls or messages should be reported on the Chakshu portal at www.sancharsaathi.gov.in. Prompt reporting enhances the likelihood of recovering lost funds and helps curb further fraudulent activities. - Bank:
Customers must promptly inform their bank about unauthorized transactions and request the blocking of affected payment channels, such as cards, UPI, or net banking, to prevent additional losses. - Wipe:
To secure compromised devices, victims should perform a complete wipe of their mobile phones, tablets, or laptops, clear all cookies, and reset all net banking and device passwords to ensure a clean and secure system.
Expert Insights on Staying Vigilant
Mr. Manish Agrawal, Senior Executive Vice President – Credit Intelligence and Control at HDFC Bank, emphasized, “We urge customers to remain vigilant during digital transactions. Fraudsters employ increasingly sophisticated tactics, exploiting emotions through advanced social engineering techniques.
In the unfortunate event of digital fraud, following these simple yet critical steps can significantly improve the chances of fund recovery and protect against future incidents.”
Common Scams to Watch Out For
HDFC Bank highlights prevalent scams, including:
- Digital Arrest Fraud: Fraudsters pose as law enforcement or government officials, threatening victims with fake digital arrest warrants for alleged offenses like tax evasion or financial misconduct.
- Investment Scams: Scammers lure victims with promises of high returns on investments in stocks, IPOs, or cryptocurrencies through fraudulent platforms promoted on social media.
- APK Scams: Fraudsters impersonate bank or government officials, sending malicious APK files disguised as legitimate apps, which, once installed, grant them full control over victims’ devices.
These scams often exploit emotions using the GTH (Greed, Threat, Help) tactic to manipulate victims.
HDFC Bank’s Commitment to Cybersecurity
HDFC Bank remains dedicated to enhancing cybersecurity awareness and collaborates with regulators, law enforcement, and industry stakeholders to promote safe digital banking practices.
As part of its Secure Banking Initiative, the bank conducts nationwide cyber fraud awareness workshops targeting customers, law enforcement, senior citizens, self-help groups, educational institutions, vendors, partners, and employees.